Frequently Asked Questions
Everything you need to know about professional salon supplies and ordering.
Do you sell to the general public or only licensed professionals?
While we offer a wide range of products for everyone, certain professional-grade chemical treatments and electrical tools are reserved exclusively for licensed cosmetologists to ensure safety and quality results.
How long does shipping take for heavy salon equipment?
Standard orders typically ship within 1-2 business days. For heavy equipment like salon chairs or wash stations, please allow 7-14 business days for specialized freight delivery.
What is your return policy on opened beauty products?
Due to hygiene and safety regulations, we cannot accept returns on opened or used liquids, tints, or hair extensions. Unopened items in original packaging can be returned within 30 days.
Are the electrical tools covered by a warranty?
Yes, all professional electrical tools such as blow dryers, flat irons, and clippers come with a minimum 1-year manufacturer warranty. Please keep your invoice as proof of purchase for claims.
Do you offer bulk discounts for large salon orders?
Absolutely. We offer tiered pricing for bulk purchases on consumables like towels, gloves, and foils. Please contact our sales team for a custom quote on large-scale salon fit-outs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible financing options through Klarna and Afterpay for larger equipment purchases.